Your privacy matters to us. This policy explains what we collect, why we collect it, who we share it with, and the choices you have. If you have any questions, email support@travinger.com.
1. About this policy
This policy covers the personal information Travinger (“we”, “us”) handles when you visit travinger.com or buy and use a Travinger eSIM.
2. Information we collect
Information you give us: your name, email address, and billing details when you place an order, plus anything you send us when you contact support.
Information we collect automatically: basic device and browser details, IP address, general location, and how you use our site — gathered through cookies and similar tools (see our Cookie Policy).
Information from partners: our payment providers confirm whether a payment succeeded, and our network partners provide the technical data needed to activate and run your eSIM. We never see your full card number.
3. How we use your information
- To process your order and deliver your eSIM.
- To provide customer support and respond to your messages.
- To keep our service secure and prevent fraud.
- To improve our website, plans and content.
- To send you updates or offers — only if you’ve asked us to, and you can opt out any time.
4. Our legal bases
Where the GDPR applies, we rely on: performing our contract with you (to deliver your order), our legitimate interests (to run and improve the service securely), your consent (for optional marketing and non-essential cookies), and legal obligations (such as tax and accounting).
5. Who we share it with
We share only what’s necessary, with: payment processors (such as Stripe and PayPal) to take payment; mobile-network and eSIM partners to deliver your data; email and hosting providers that run our systems; analytics tools that help us understand site usage; and authorities where the law requires it. We do not sell your personal information.
6. Cookies
We use cookies and similar technologies to run the site, remember your cart, and understand how the site is used. You control non-essential cookies through our cookie banner. See our Cookie Policy for the full list and how to manage them.
7. How long we keep it
We keep your information only as long as we need it to provide the service, support you, and meet legal or accounting requirements — then we delete or anonymise it.
8. How we protect it
We use encryption in transit, access controls, and reputable providers to keep your data safe. No online service can promise perfect security, but we take protecting your information seriously.
9. International transfers
Because we work with global partners, your information may be processed in countries other than your own. Where it is, we take steps to ensure it stays protected to a similar standard.
10. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your information, to object to or restrict certain uses, and to opt out of marketing or the “sale/sharing” of personal information. To exercise any of these, email support@travinger.com. You also have the right to complain to your local data-protection authority.
11. Children
Travinger isn’t intended for children, and we don’t knowingly collect information from anyone under 16. If you believe a child has provided us information, please contact us and we’ll remove it.
12. Changes to this policy
We may update this policy from time to time; the “last updated” date above shows the latest version. Significant changes will be reflected here.
13. Contact us
For any privacy question or request, email support@travinger.com.