Live chat
Fastest · usually a few minutes while we're online
Best for quick, time-sensitive questions — especially if you're already travelling and need to get connected now. and we'll pick it up as soon as an agent is free.
Contact Us
Send Us a Message
Have a question or need help? We'll get back to you within 24 hours.
Choose the way that suits you
However you get in touch, a real person on the Travinger team reads it — no bots deciding whether your question counts. Here's what to expect from each channel so you can pick the one that fits.
Within 24 hours · often much sooner
Best for anything with detail — order questions, billing, screenshots, or when you'd like a written record. Write to support@travinger.com or use the form above.
Within a few hours · handy on the road
Best if you'd rather message from your phone while abroad. Start a WhatsApp chat and keep the thread for the whole trip.
Support hours: our team answers 7 days a week. Live chat is staffed during extended business hours across time zones, and email or WhatsApp messages sent overnight are answered first thing. Because eSIMs are digital, your plan keeps working around the clock even when the office is quiet.
ALTRIX TECHNOLOGY LLC5830 E 2nd St
Casper, WY 82609, United States
+1-307-392-9156 · support@travinger.com
Before you reach out
Most questions have an instant answer in our help pages — no waiting for a reply. It's worth a 60-second look here first; you'll often be sorted before you'd have finished typing a message.
Help Center
Every guide and answer in one place.
FAQ
Quick answers to the questions we hear most.
eSIM Setup
Step-by-step install for iPhone & Android.
Compatible Phones
Check your device supports eSIM in seconds.
Troubleshooting
Fixes for connection and activation issues.
Plans & Payments
Coverage, pricing, top-ups and receipts.
Two-minute connection checklist
If you've landed and something isn't working, run through these first — they resolve the large majority of issues:
- You've arrived at your destination (plans activate on the local network, not at home).
- The Travinger eSIM is selected as your mobile-data line.
- Data Roaming is switched on for the Travinger line (this is safe — it won't trigger home-carrier fees).
- You've restarted your phone, or toggled Airplane mode on and off.
- You've tried selecting a local network manually if it won't connect automatically.
Still stuck? That's exactly what we're here for — reach out and we'll take it from here.
Help us help you faster
When you message us, a few details let us jump straight to solving the problem instead of asking follow-up questions. If you have them handy, include:
Your order numberIt's in your confirmation email — it lets us find your plan instantly.
Device model & OS versione.g. “iPhone 14, iOS 17” or “Samsung Galaxy S23, Android 14”.
Your destinationThe country or region you bought the plan for, and where you are now.
A screenshotOf any error message or your eSIM settings screen — a picture saves a hundred words.
What can we help you with?
Here's where most conversations start — and where to find an instant answer if you'd rather not wait.
Order status & delivery
Your eSIM arrives by email within minutes of a successful payment — nothing ships physically. If it hasn't arrived, check your spam and promotions folders and confirm the email on your order. We can resend it any time.
Plans & delivery details →Installation & activation
Setting up your eSIM takes about a minute over Wi-Fi. Our step-by-step guide covers scanning the QR code, manual install, and turning the plan on when you land.
Open the setup guide →Connectivity abroad
No signal, no internet, or slow data after landing? A handful of quick checks fixes almost everything — and we're on hand if they don't.
See troubleshooting →Refunds & billing
Questions about a charge, a receipt, or whether a plan qualifies for a refund? Because eSIMs are digital there are a few conditions, and we'll always look at your case fairly.
Read the refund policy →Device compatibility
Not sure your phone supports eSIM, or whether it's carrier-unlocked? Check your exact model before you buy so there are no surprises.
Check your device →Business & partnerships
Interested in bulk plans for a team, reselling Travinger, affiliate opportunities, or press? Email us with a few details and the right person will get back to you.
Email our partnerships team →Travelling right now and can't get online?
Don't panic — you're not stranded. If your phone still has any Wi-Fi (an airport, café, or hotel network), open Troubleshooting and run the two-minute checklist above; it resolves most on-arrival issues. If you're still offline, message us on WhatsApp or email the moment you find a connection — flag that you're actively travelling and we'll prioritise getting you back online.
Our promise to you
We started Travinger to take the stress out of staying connected abroad — and support is where that promise is kept or broken. So we hold ourselves to a simple standard: every message gets a genuine, human reply; we'd rather over-explain than leave you guessing; and we're not finished until you're actually online. If we ever fall short of that, tell us — it's how we get better.