Plans and Payments

Plans and data

What kinds of plans do you offer?

Prepaid data plans by destination — single countries and wider regions — in a range of data sizes and durations. Browse them all on our Destinations page.

Do you offer unlimited data?

Yes. Many destinations have Unlimited-data plans for a set number of days, alongside fixed-data plans like 5 GB or 10 GB. You'll see both on the destination's page.

Will one plan cover several countries?

A single-country plan works in that country; for multi-stop trips choose a regional plan (such as Europe or Asia) that covers many countries with one eSIM. Coverage is listed on each plan.

How much data do I need?

Light use is about 500 MB–1 GB a week, regular use around 1 GB a day, and heavy streaming several GB a day. If in doubt, choose a larger plan or an Unlimited option.

Validity, renewals and top-ups

When does my plan's validity start?

When the eSIM first connects to a network at your destination — not at purchase or install. Each plan shows its number of valid days on its product page.

What happens when my data or validity runs out?

It simply stops — there are no surprise overage charges. To keep going, top up your plan from your account to add more data, or buy another plan; it installs in minutes. You don't need to delete the old eSIM.

How do I top up / add more data?

You can top up your plan from your Travinger account to add more data without reinstalling. The extra data is usually on your existing eSIM within a minute or two of payment — keep the eSIM installed and it just keeps working.

Can I reuse my eSIM on a future trip?

Often, yes. Keep the profile installed and add a new plan for the same destination next time — no reinstall needed. Don't delete the eSIM, as a QR code can't be downloaded twice.

Payments and billing

What payment methods do you accept?

Major credit and debit cards, plus PayPal and mobile wallets like Apple Pay and Google Pay.

Is my payment secure?

Yes. Payments are handled by trusted processors, and we never see or store your full card number.

Are taxes included in the price?

Any applicable taxes are included in the price shown at checkout — there are no hidden fees added afterwards.

How do I get a receipt or invoice?

Your confirmation email is your receipt. If you need a formal invoice with specific details, contact us with your order number and we'll help.

Do you offer discounts or promo codes?

From time to time, yes. If you have a promo code, enter it at checkout and you'll see the discount applied before you pay.

Refunds and changes

What's your refund policy?

Because eSIMs are digital, a plan that's been installed or activated generally can't be refunded, but unused plans and faulty eSIMs may qualify. See our Refund Policy for the full details.

I bought the wrong plan — can I change it?

If you haven't installed it yet, contact us and we'll help sort it out. Once a plan is installed or activated it can't be swapped, so it's worth double-checking the destination before you install.

Can I buy a plan for someone else?

Yes — just forward them the QR code from the confirmation email and they can install it on their own phone. The plan is tied to the device it's installed on, not to your account.